At Shubh Supplies, your privacy matters. This policy describes what information we collect, how we use it, and your rights.
1. Information We Collect
When you use our site, we may collect:
- Account info: name, email address, phone number, delivery address
- Order info: products purchased, prices, payment method, order history
- Communication: emails, WhatsApp messages, reviews, support tickets
- Technical info: IP address, browser type, device info, pages visited, cookies
2. How We Use Your Information
- To process and fulfill your orders
- To communicate with you about your order, account, or our services
- To send marketing emails (only if you've opted in — you can unsubscribe anytime)
- To improve our website, products, and customer experience
- To detect and prevent fraud, abuse, or unauthorized activity
- To comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share information with:
- Couriers (Shiprocket and their partners) — to deliver your order
- Payment gateways (Razorpay, PhonePe, AtomPay) — to process payments securely
- Email/SMS providers — to send order updates and newsletters
- Government authorities — only when legally required (tax, GST, court orders)
4. Cookies
We use cookies for essential site functionality (cart, login session), analytics, and personalization. You can disable cookies in your browser settings, though some features may not work properly.
5. Data Security
We use industry-standard security measures including HTTPS encryption, secure password hashing, CSRF protection, and limited access controls. Payment details are never stored on our servers — they are handled directly by the payment gateways.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing emails (via the unsubscribe link in any newsletter)
- Request a copy of your data in a portable format
To exercise any of these rights, email info@shubhsupplies.com.
7. Data Retention
We retain order data for 7 years (required for GST/tax records). Account data and marketing preferences are retained until you request deletion. Anonymous analytics data may be retained longer.
8. Children
Our site is not intended for users under 18. We do not knowingly collect data from minors. If you believe we've inadvertently collected a minor's data, please contact us so we can delete it.
9. Updates to This Policy
We may update this policy occasionally. The "Last updated" date at the top will reflect the most recent change. We'll notify you of significant changes via email if you have an account.
10. Contact
For privacy questions:
📧 info@shubhsupplies.com
📞 +91 9873250103
📮 D-2738, D-Tower, 27th Floor, Gaur Siddhartham, Siddharth Vihar, Ghaziabad — 201009